Frequently Asked Questions

Simple answers before you start service.

How much does residential service cost?

Residential Trash is $39.50 per month. Residential Trash + Recycling is $49.50 per month. Pay six months upfront to save 7.5%, or twelve months upfront to save 12.5%.

What is included?

Each base service includes collection of one trash bin. Each additional trash bin is $10 per month and receives the same 7.5% or 12.5% discount when prepaid.

When is collection?

Trash is collected every Wednesday. Recycling is collected every other Monday on one shared companywide schedule for customers whose service includes recycling. Service begins October 1, 2026.

Where does Green Valley currently provide service?

We serve select communities across the Poconos. City name alone does not guarantee eligibility, so use our address checker to confirm your home.

View the current service area

How do I sign up?

Tap Start Service, select your address from the address search, choose a plan, provide your contact and service details, review the information, and continue to secure payment.

When am I charged and when does service begin?

Payment is collected during signup. Your paid service period begins on the start date you select, and an off-cycle first period is prorated. The enrollment flow requires at least two business days of lead time.

Is my payment information secure?

Yes. Card and bank details are entered in Stripe's secure payment form and are not stored by Green Valley's website.

Can I manage my billing online?

After a successful enrollment, use the Manage Billing link to open Stripe's secure customer portal and manage the options available for your plan.

What happens if I cancel?

Monthly service ends at the close of the paid billing period. If you cancel a prepaid plan before its term ends, cancellation takes effect on the cancellation date and collection service stops immediately. No refund or account credit is provided for any unused prepaid balance.

What if my address is outside the service area?

You can join the waitlist. We will keep your contact and address information so Green Valley can follow up if service expands to your area. No payment is collected.

What if my address needs manual review?

We will collect your contact details and hold the enrollment before payment while Green Valley verifies the address.

Can I sign up by scanning a QR code?

Yes. Green Valley's QR code brings customers directly into the online Start Service flow.